Refund Policy

At GARMENTS MANUFACTURER AND WHOLESALERS ASSOCIATION, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be approved for our products and services. By placing an order or purchasing our services, you agree to the terms outlined below.

1. Eligibility for Refund

You may be eligible for a refund if:

  • You cancel your order within the applicable cancellation period.
  • A product delivered is damaged, defective, or different from the confirmed order.
  • We are unable to provide the agreed service due to reasons solely attributable to GARMENTS MANUFACTURER AND WHOLESALERS ASSOCIATION.
  • A duplicate payment has been made because of a technical or payment gateway error.

All refund requests are subject to review and approval.

2. Non-Refundable Items

Refunds will not be provided in the following situations:

  • Services that have already been completed or substantially delivered.
  • Custom-made, personalised, or specially manufactured products.
  • Digital products, downloadable files, or consultation services once delivered.
  • Payments made towards administrative, processing, or setup charges.
  • Refund requests made after the applicable refund period has expired.
3. How to Request a Refund

To request a refund, please contact our support team with the following information:

  • Full Name
  • Order or Invoice Number
  • Date of Purchase
  • Reason for the Refund Request
  • Supporting documents or photographs (if applicable)

Our team will review your request and respond within a reasonable timeframe.

4. Refund Processing

Once your refund request is approved:

  • The eligible refund amount will be calculated.
  • Refunds will be processed using the original payment method wherever possible.
  • If the original payment method is unavailable, a bank transfer may be arranged after verification.
  • Processing times may vary depending on your bank or payment provider.
5. Order Cancellation

Orders may be cancelled before processing or dispatch. Once production, shipping, or service execution has started, cancellation may not be possible, or cancellation charges may apply.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery. Supporting photographs may be required to verify the issue before a replacement or refund is approved.

7. Delayed Refunds

If you have not received your approved refund within the expected timeframe:

  • Check your bank account.
  • Contact your payment provider or bank.
  • If the issue persists, contact our customer support team for assistance.
8. Policy Updates

GARMENTS MANUFACTURER AND WHOLESALERS ASSOCIATION reserves the right to modify or update this Refund Policy at any time without prior notice. The latest version will always be available on our website.

9. Contact Us

If you have any questions regarding this Refund Policy, please contact us through the contact details available on the GARMENTS MANUFACTURER AND WHOLESALERS ASSOCIATION website. Our team will be happy to assist you.
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